Privacy Policy

This Privacy Policy applies to VerbCraft's website, applications, dashboard, AI creation tools, payment and support flows, email communications, and related services. VerbCraft can be contacted at support@verbcrafts.in.

For account, privacy, billing, refund, or service requests, contact support@verbcrafts.in. Include the email address linked to your account and enough information for us to verify and handle the request without sending passwords, OTPs, tokens, or payment credentials.

We collect information you provide, including your name, email address, authentication method, company or creator details, website, job title, phone number, team size, account preferences, support messages, sales inquiries, and billing-related details.

We process workspace and service data such as prompts, uploaded brand examples, generated scripts, hooks, captions, images, brand profiles, content calendar entries, reports, saved settings, plan entitlements, feature usage, and administrative actions affecting your account.

For login and registration activity, we may collect device type, operating system and version, browser and version, web or app platform, time zone, user agent, authentication method, session identifier, login result, and an approximate city, state, and country derived from the request network address.

We collect transaction metadata such as plan, amount, currency, payment status, billing period, invoice reference, Razorpay payment or subscription identifiers, refund status, and bank reference when returned by the payment provider. We do not store full card numbers, UPI PINs, or online-banking credentials.

Information is collected when you create an account, sign in, submit a form, buy or cancel a plan, request a refund, contact support, upload content, generate an output, or otherwise use VerbCraft.

We also collect technical and usage information automatically through essential browser storage, server logs, Microsoft Clarity, Meta Pixel, Sentry, Vercel performance tooling, and similar technologies used for authentication, security, diagnostics, product analytics, advertising measurement, and conversion attribution.

We do not request GPS permission for login analytics. Network-based location is approximate and may be inaccurate when a mobile network, VPN, corporate network, or proxy is used. Authentication activity stores a keyed network-address hash rather than the raw address; limited infrastructure or security logs may separately process network addresses for fraud prevention and service protection.

We use information to create and secure accounts, authenticate users, provide dashboard access, personalize creator workflows, generate requested content, enforce plan limits, process payments and refunds, issue invoices, deliver emails, respond to support, and maintain service records.

We also use information to prevent fraud and abuse, investigate security events, diagnose errors, measure service reliability and feature adoption, attribute advertising conversions, improve product performance, and comply with legal, tax, accounting, and consumer-protection obligations.

Where processing depends on your consent, you may withdraw that consent for future processing. Withdrawal does not affect processing already completed and may limit features that require the relevant information.

Prompts, uploaded content, brand examples, images, and creative instructions may be transmitted to Anthropic and supporting infrastructure providers to produce the output you request. Provider retention and model-use practices are governed by the applicable provider arrangements and policies; VerbCraft does not make a broader promise where those terms have not been independently verified. Do not submit confidential, regulated, sensitive, or third-party information unless you are authorized to use and disclose it.

AI outputs can be inaccurate or unsuitable. You remain responsible for reviewing outputs before publication and for ensuring that your inputs and use of outputs comply with applicable law, platform rules, intellectual-property rights, advertising standards, and contractual duties.

VerbCraft uses cookies and browser storage that are necessary for authentication, session continuity, preferences, security, and core functionality. Disabling them may prevent parts of the service from working.

Microsoft Clarity helps us understand page interaction and usability; Sentry helps diagnose errors; Vercel tooling measures service performance; and Meta Pixel helps measure visits, sign-up activity, campaign attribution, and advertising effectiveness. These providers may process identifiers, device information, page activity, referral data, and cookie information under their own terms and privacy notices.

You can use browser controls, device settings, and applicable provider controls to limit non-essential cookies or advertising measurement. Marketing emails include an unsubscribe mechanism where required, while essential account, security, billing, and service messages may still be sent.

We do not sell personal data. We share only the information reasonably needed with providers that support cloud hosting, databases, authentication, payments, email delivery, AI processing, analytics, advertising measurement, error monitoring, security, and customer support.

Verified services used by VerbCraft include Vercel, MongoDB Atlas, Upstash, Razorpay, Resend, Anthropic, Google authentication, Meta Pixel, Microsoft Clarity, Sentry, and Apify where competitor or public content collection applies. A provider may process information in India or another country where it operates, subject to its own infrastructure, contractual terms, and applicable safeguards.

We may disclose information where required by law, to respond to lawful requests, protect users or VerbCraft, investigate fraud or misuse, enforce our terms, or support a merger, acquisition, financing, restructuring, or transfer of the service subject to appropriate notice and safeguards.

We retain personal data only for as long as reasonably needed for the stated purposes, account operation, security, dispute resolution, fraud prevention, and legal, tax, accounting, or regulatory obligations.

Detailed authentication activity is normally configured for deletion after 180 days unless a longer period is needed for an active security investigation or legal obligation. Billing, payment, refund, invoice, and audit records may be retained for longer statutory or reconciliation periods.

Workspace data may remain available until you delete it or close your account. Deletion requests may not immediately remove information from encrypted backups, immutable transaction records, or records that must be retained by law; such information will remain restricted and be removed or anonymized when the applicable retention period ends.

We use reasonable technical and organizational safeguards, including HTTPS, authentication controls, restricted administrative access, secret management, monitoring, and infrastructure protections. No online service can guarantee absolute security.

You must protect your login credentials and devices, avoid sharing OTPs or reset links, and notify support@verbcrafts.in promptly if you suspect unauthorized access or misuse.

Subject to applicable law, you may ask for information about your personal data, request access, correction, completion, updating, or erasure, withdraw consent, unsubscribe from marketing, or raise a grievance. We may verify your identity before acting on a request.

Some requests may be limited where retention or processing is necessary for legal compliance, payment and tax records, security, fraud prevention, dispute resolution, or the establishment and defense of legal claims. If you are dissatisfied with our response, you may use the remedies available under applicable data-protection and consumer law.

Users must be legally capable of creating and using an account under the rules that apply to them. VerbCraft is not intentionally directed to children who cannot lawfully consent to the relevant data processing. If you believe a child has provided personal data without the required authority, contact support@verbcrafts.in so the account and information can be reviewed.

We may update this policy when the service, providers, or legal requirements change. We will update the date above and provide additional notice when a material change requires it. Continued use after an effective update is subject to the revised policy, without limiting rights that require separate consent under applicable law.