Refund & Cancellation Policy

This Refund Policy applies to eligible paid VerbCraft plan payments processed through Razorpay and shown in VerbCraft's billing system. Free access has no refundable charge. Add-ons, one-day access, manual invoices, or separately contracted services may have different written terms and may require manual review.

Refunds are not automatic merely because a request is made. Each request is checked against the payment record, current access period, service usage, prior refunds, and applicable consumer rights before it is submitted to the payment provider.

Contact support@verbcrafts.in from the email address linked to your VerbCraft account. Include your name, account email, Razorpay payment ID if available, the charge date and amount, and a clear reason for the request. Do not send card numbers, UPI PINs, OTPs, passwords, or banking credentials.

VerbCraft may request reasonable information to verify the account, payment, service issue, or duplicate charge. A request is considered initiated only after an authorized administrator submits it and Razorpay returns a refund identifier or other acceptance response.

A payment can appear in the automated refund workflow only when it is a captured Razorpay payment linked to an active paid account, the current paid period has not expired, the payment matches the active subscription, and a positive refundable balance remains.

A request is blocked when the payment has no refundable balance, another refund for that payment is pending or completed, the provider status is uncertain and requires reconciliation, or successful script generation occurred after the selected payment.

The system checks usage again immediately before contacting Razorpay and will not submit the refund while a script generation request is still running. These checks help prevent duplicate refunds and inconsistent access states.

Because VerbCraft supplies on-demand digital AI processing, the automated refund workflow normally declines a request when at least one script was successfully generated after the payment being reviewed. The refusal records the date and time of the first successful post-payment generation. Failed generation attempts do not count as successful use.

This rule does not remove remedies that cannot be waived under applicable law. Duplicate or unauthorized charges, a service not supplied as described, a verified technical failure, or another legally recognized deficiency will be reviewed on its facts even when the automated workflow does not approve the request.

VerbCraft may approve a full or partial refund up to the remaining refundable balance for the selected payment. The amount cannot exceed the amount captured less any refund already pending or processed.

Taxes, invoice adjustments, credit notes, or accounting reversals will be handled as required by the transaction and applicable law. A refund is returned through Razorpay to the original payment method; VerbCraft does not redirect it to a different card, UPI ID, or bank account.

A request may be recorded as processing, pending, processed, not initiated, or requiring review. Processing means the protected submission workflow is running. Pending means Razorpay accepted the request but has not confirmed completion. Processed means the provider reports completion.

Not initiated means Razorpay did not accept the request, so no refund has been made and the temporary generation restriction is removed. A communication failure after provider submission may be marked for review because the final provider status is unknown; the request must be reconciled before it is retried.

Razorpay and the receiving bank control final settlement time. Where available, VerbCraft records the Razorpay refund ID and the ARN, RRN, UTR, or other bank reference returned by the provider. Bank posting times can vary and are not guaranteed by VerbCraft.

While a refund is being submitted or has an unresolved accepted status, new script generation is restricted to prevent further consumption of the paid digital service. If the provider rejects the request before accepting it, that temporary restriction is removed.

Once Razorpay accepts a full or partial refund, script generation remains restricted for the refunded paid period. The account can ordinarily still sign in and view existing content unless the refund is combined with immediate cancellation or access must be suspended for fraud, chargeback, security, or legal reasons.

If an administrator selects refund and cancel, the subscription is cancelled and paid access is revoked immediately. A later confirmed payment for a new billing period may establish a new entitlement under the then-current plan rules.

Cancelling auto-renewal without a refund stops the next recurring charge but does not normally end a period already paid for. Access continues until the current paid period expires, and then becomes inactive unless the plan is renewed.

Cancellation does not itself create a refund for the current period. Any refund request is separately evaluated under this policy.

Report a suspected duplicate or unauthorized charge promptly so we can investigate it with Razorpay. Do not submit repeated refund requests for the same amount while an earlier request is pending.

A bank chargeback does not automatically cancel the subscription or resolve the account ledger. VerbCraft may restrict access while a chargeback, fraud report, or conflicting refund is investigated and may provide transaction and usage evidence to the payment provider or bank where permitted by law.

Nothing in this policy limits a non-waivable remedy available under applicable consumer law. If you believe the service, charge, cancellation, or refund was handled incorrectly, contact support@verbcrafts.in with the relevant payment and account details.

We will acknowledge and review the complaint through the available support process. If you remain dissatisfied, you may use the consumer commission, payment-provider dispute process, or other statutory remedy available to you.